The Power of Attorney functionality allows pharmacy staff to register and manage situations where a person other than the customer collects prescription goods or accesses prescription information on the customer's behalf. This is essential in Norwegian pharmacy operations to ensure legal compliance and proper documentation when someone acts as a representative for a patient.
This section focuses on the specifics of the Power of Attorney EIK integration for the Norwegian pharmacy localization.
The functionality integrates with the national EIK Power of Attorney web service to look up, verify, and store Power of Attorney records centrally. Delegates registered from the EIK service are automatically tracked, and their usage is documented back to the national EIK Power of Attorney service.
Prerequisites
- For Power of Attorney lookups from the national EIK Power of Attorney service, the EIK service connection must be configured and active. For more information, see Eik Setup.
How-to articles
- How to: Register a Power of Attorney by Searching for a Patient's Delegates
- How to: Register a Power of Attorney by Searching for a Delegate's Patients
- How to: Add a Power of Attorney to an Existing Prescription Order
- How to: View Power of Attorney Usage History
- How to: Search and Register Parental Responsibility
Business rules
- The delegate cannot be the same person as the customer. The system prevents selecting a delegate whose NIN matches the customer's own NIN.
- Delegation is not supported for Foreign Customers, Customers Without NIN, or Animal Customers.
- Only one delegate can be registered per prescription order. Registering a new delegate replaces the previous one.
- Power of Attorney usage is automatically documented in the national EIK Power of Attorney service when any of the following occurs: the prescription order is finalized with an EIK delegate, the prescription order is canceled, or the customer's payment report is generated.
- If the national EIK Power of Attorney service returns limitations on a Power of Attorney, the system creates alerts on each prescription order line to notify pharmacy staff.