Use this procedure when a prescription order already exists for a customer and you need to register, from the national EIK Power of Attorney service, a delegate who will collect prescription goods on the customer's behalf.
To add a Power of Attorney to an existing prescription order
- Open the Prescription Order page for the relevant order.
- Click the More button.
- Click the Official Errand/Delegate/POA action. The Register Delegate/Official Errand window opens.
- The system displays a list of delegates who hold a Power of Attorney for this customer. The list can contain entries from both local records and the national EIK Power of Attorney service. A column in the list indicates the source of each entry.
- Select the desired non-local delegate from the list, and click OK.
- The delegate is recorded against the prescription order and a Power of Attorney usage will be sent to the national EIK Power of Attorney service when the prescription order is posted.
- When the prescription order is finalized, the Power of Attorney usage is automatically documented back to the national EIK Power of Attorney service.
Note: If a delegate was already registered for this order, the new delegate replaces the previous one. Only one delegate can be active per prescription order.
Note: If the national registry returns limitations on the Power of Attorney, the system automatically creates alerts on each prescription order line to notify pharmacy staff. These alerts do not block dispensing.