With centralized comments you can register comments to a source record in the Back Office and in the POS. A source record is, for example, a dining reservation, a dining table entry, a POS transaction, a member contact, an activity reservation, or an activity group reservation.
Comment priority
Comments have a priority that controls the font style of the comments, making it possible to highlight important comments.
Comment categories
Comments can be assigned comment categories. They are an important tool to:
- group comments together.
- assign to comments a default priority.
- link attributes to comments (attributes function as predefined comment options).
- specify whether comments should be sent to the kitchen.
Comments in the kitchen
When a KOT is created for an order that has comments marked to be sent to kitchen (including related comments), these comments are displayed or printed with the KOT. You can also send comments to the kitchen after KOTs have been created.
Related comments
Source records can be related to records in other sources. A dining reservation can, for example, be related to an activity and an activity reservation. The activity reservation may be related to an activity group reservation and other activities. An activity group reservation may have multiple related sources such as activity group members, activity reservations, activities ,and dining reservations.
When you view the comments for a source record, you also see the comments that have been registered to the related source records. This way there is no need to move comments between sources, and this ensures that comments are not overlooked because they were registered to the "wrong" source.
When you view the comments for a member contact, you see the comments that have been registered to activity reservations (and related sources) that the member contact is registered to from the current date and onwards. When you view the comments for activity reservations that have a member contact registered, you see comments registered to that member contact. If the activities within an activity reservation have different member contacts, you see the comments registered to each member contact.
Related comments are grouped either by Comment Categories or by Source and Reference. The Related Comments View field in the Comment Setup page controls this grouping.
| To | See |
|---|---|
| learn about how to view, enter, and edit comments in pages. | Working with Comments in Pages |
| learn about how to view, enter, and edit comments in the POS. | Working with Comments in the POS |
| set up comment priority. | Setting up Comment Priority |
| set up comment categories. | Setting up Comment Categories |
| learn how to make comments appear in kitchen display stations and kitchen printouts. | How to: Send Comments to the Kitchen |
| find out how to set up a new system. | Setting up Centralized Comments |
| learn how to use predefined comments to speed up the comment registration process and ensure more accuracy. | |
| learn how to set up and register dining preferences, including allergies and dining table attributes. | Setting up Attributes for Dining Preferences |
| learn step-by-step how to upgrade to centralized comments for activities and restaurants. | Upgrading to Centralized Comments for Activities and Restaurants |
| learn more about what has changed and what needs to be changed after upgrading. | Upgrading Issues and Breaking Changes for Centralized Comments |