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With Customer Orders, it is possible to service the customers so they can order items through all customer touchpoints. Items that can be on customer order can be from all the stock in the retailer’s stores and warehouses or items that are not in stock and can be sourced from the retailer’s vendors.
With this, the retailer has the option to sell to customers items from all locations and items that are stocked by vendors. With the vendor sourcing feature retailers get the opportunity to increase their range of available products without having to increase the floor space.
Customer Orders can handle orders from all available channels, that is POS, eCommerce, and Mobile.
The process is that customers can place orders in the store with a mobile loyalty app or in eCommerce and decide to either collect the order at a selected store or warehouse or have it delivered to their address.
With integrations to the eCommerce and POS systems, the fulfillment process, that is inventory transfers, payment, and shipping processes are done in a uniform way. This allows the customer to return/exchange goods in any store, no matter if the customer made the purchase online, in the Loyalty app, or in the store, creating a seamless experience for the customer.
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