Support

As a Business Central reselling partner, you are an administrator of your customers' Business Central tenants, and you are the first line of support. It means that you will get requests for support from your customers that you must triage, investigate, and either resolve or escalate to Microsoft or LS Retail, depending on the issue's nature.

Important

You must have set up users in your tenant in Partner Center as either Admin agent or Helpdesk agent. They must have delegated administration privileges in your customer’s LS Central SaaS to support the customer. For more information, see Delegated Administrator.

In case of an outage, you must take immediate action and report it to Microsoft by using the Report Outage action:

• If the extension is a per-tenant extension, as a partner, you must fix the issue.
• If the extension is an AppSource extension, you must contact the AppSource partner that developed the extension.
• If the issue is within LS Central, you must contact LS Retail support.
• If the issue is within Business Central or an extension is published by Microsoft, you must contact Microsoft support.