When working with your LS Central SaaS customers, one of the first things you should do as a partner is to set up your employees on Partner Center and assign them the permissions to support your online customers and request a reseller relationship with the customer.
For this task, they need to have the Assists your customers as role set as Admin Agent or Helpdesk Agent.
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Admin Agent Privileges: equivalent to a global admin, except for managing multi-factor authentication through the Partner Center
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Helpdesk Agent Privileges: equivalent to a helpdesk admin