Override PLB Item

If an item has been incorrectly flagged as a Product Level Blocking (PLB) item, a manager can override the restriction for the current transaction. The override applies only to the active POS transaction; it does not change the PLB status of the item, item category, or product group.

Prerequisites

  • The store must be a PLB Store. See PLB Store.
  • The active transaction must contain at least one item flagged as a PLB item.
  • The override has not already been performed on the current transaction.
  • The user must enter a valid Manager Key when prompted.

Perform the override

  1. On the POS, press the Override PLB Item button. The button is wired to the POS command OVERRIDE_PLB_ITEM. See POS Menu - PLB for how to register this button in the menu profile.
  2. If the manager key is required and not yet entered, the POS prompts for the manager key. If no manager key is supplied, the action is rejected with the message Manager key is required for this function.
  3. Confirm the prompt Are you sure you want to override the PLB item?.
  4. On confirmation, the POS records:
    • Override Staff ID — the manager who approved the override (defaults to the cashier's Staff ID if no separate manager ID was entered).
    • Override Date Time — the system date and time when the override was performed.

POS error and warning messages

Message Cause
PLB store is not activated. The store does not have the PLB Store check box enabled.
There are no PLB items. The current transaction does not contain any item flagged as a PLB item.
Override PLB item is executed previously. The override has already been performed once for this transaction and cannot be repeated.
Manager key is required for this function. No valid manager key was supplied.

After the override

  • The Restricted Items Flag sent to the PIN Encryption Device (PED) is set according to the override state, which can allow the Cashless Debit Card (CDC) payment request to be accepted by the PED.
  • The override details (flag, staff ID, date/time) are written to the POS transaction, the posted transaction header, and to the Transaction Data Upload that is sent to the Central Platform. The Central Platform receives merchantOverrideFlag = True.
  • If all PLB items are later voided from the transaction, the override flag, Override Staff ID, and Override Date Time are cleared automatically so that the transaction reverts to a non-overridden state.

See also

POS Sales - PLB

POS Menu - PLB

CDC Transaction Data to the Central Platform