How to: Create Other Prescription Orders

In this article

To create a paper Prescription Order

To finish a paper Prescription Order

See also

All Prescription Orders other than e-Prescription Orders (which include Incoming Orders) are created in the same way. Prescription orders (other than e-Prescription orders) can be in the following formats: 

  • Paper orders
  • Phone orders
  • Fax orders
  • Emergency orders

Note: Emergency orders are created the same way as the other three order types (paper, phone, and fax orders), except in the Type field where you would select Emergency when you create the order.

In the instructions below, a paper Prescription Order is made. Note: The process is the same for paper, phone, and fax Prescription Orders.

See Prescription Order Line Detailed for a detailed description of all fields in the Prescription Order Line page.

To create a paper Prescription Order

  1. Click Customer Service on the Actions menu in the Role Center, type the customer's SSN, and press Enter.
  2. Click the New Order action. The Edit Prescription Order Line page opens where you can fill in information.
  3. In the Original Format field on the General FastTab, select the original format of the prescription, for example Paper.
  4. Type the relevant information in the Prescription No., Issuer, Issued Item, Issued Quantity, No. of Withdrawals, Withdrawal Interval, and Dose Text fields.
  5. Click the Confirm, Auto-Pick, Approve, and Finish actions.

The prescription order is now ready to be paid at the POS. The same process applies for other prescription formats (except e-prescriptions).

To finish a paper Prescription Order

The first step to finish an order is to mark the line as picked: 

  1. Click the Auto-Pick action, and click Yes in the confirmation window. Note: The status of the line is now Reserved.
  2. To approve the line, click the Approve action. Note: The status of the line is now Approved and it is marked as Picked.

The final step to finish the order: 

  1. Click the Finish Order action. Click Yesin the pop-up window asking whether to print labels, and click Yes to confirm the finalizing of the order.

When you have finalized the order, the window closes and you are automatically directed to the Customer Service page. The order has now been marked Approved and is ready to be paid at the POS.

See also

Prescription Order Line Detailed