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To reset the status of an ARRIVED entry
You create a dining reservation in the Dining Reservation Desk panel on the POS.
On the Dining Table Allocation panel on the POS you can
- allocate dining tables to individual reservations.
- allocate automatically all unallocated reservations for the selected day.
- search for their reservation when the guests arrive.
- seat the guests at the reserved table.
- If some of the guests arrive later, you can search for the reservation among seated guests to locate their dining table.
Reservation entry status
Reservation entries have a status:
- Open
- Late
- Arrived
- Seated
- No-Show
- Canceled
You change the status manually by pressing the Status field in the relevant row in the Reservation List in the Dining Table Allocation panel. The drop-down list shows actions that can be applied to change the status.
The Reservation List shows only those entries that are Open, Late, or Arrived. Once the status is changed to the other three options, the entry disappears from the list.
Note: The service flow can be set up to automatically set open reservations and walk-in entries to Late after a certain time period has passed from the reservation time. It can also be set up to automatically change a Late entry to No-Show after a certain time period.
To reset the status of an ARRIVED entry
- Select the waiting list entry row and the Status column.
- Select Reset Status. The Status field is now blank, indicating that the guests are not present.
See also