There are two ways to set up a Call Center in LS Central:
Single database environment
All restaurants (stores) are in the same database – the Call Center is set up as a separate store that can take orders for other stores in the database.
Distributed environment
Restaurants can be in different databases – the Call Center is in a separate store in a separate database. The Call Center communicates with other restaurants through Web Services so data is only looked up and used when needed. Communication is confirmed directly with the user who initiates the communication, for example, when staff at the call center send an order to a restaurant. The system connects to the restaurant database where a success message is returned, if the task was successful.