Troubleshooting

If you encounter any issues during the installation of the Shopify BC Connector for LS Central extension, refer to the table below for common installation problems, their possible causes, and recommended resolutions.

Issue	Possible Cause	Resolution
Symbol download fails in Visual Studio Code.	Cached or expired authentication credentials prevent the AL extension from downloading symbols.	Run AL: Clear credentials cache in Visual Studio Code, then sign in again and retry downloading the symbols. This clears cached authentication data and often resolves symbol download issues.
The Shopify BC Connector for LS Central cannot be found in AppSource.	The extension is not available for your Business Central version, region, or tenant.	Verify that your Business Central environment is supported and use the AppSource installation link provided by LS Retail or your implementation partner, if applicable.
The Install button is disabled or installation cannot be started.	The current user does not have permission to install extensions.	Ensure that the user has theEXTEND. MGT. - ADMIN permission set assigned. A user with the SUPER permission set can also install the extension. For details, refer to Microsoft's documentation on installing and uninstalling extensions.
The installation remains in progress for an extended period.	The extension deployment is still being processed, or there is a temporary Microsoft service delay.	Wait a few minutes and refresh the page. If the issue persists, retry the installation later.
The installation fails with a compatibility error.	The installed version of Business Central or LS Central is not supported by the extension.	Verify that your Business Central and LS Central versions meet the supported requirements before installing the extension.
The installation completes successfully, but the extension is not visible.	The Business Central session has not been refreshed after installation.	Refresh the browser or sign out and sign back in to Business Central. Then verify the installation in the Extension Installation Status.
An existing version of the extension prevents installation.	A previous version of the extension is already installed in the environment.	Update the existing extension or uninstall it before attempting a new installation, if appropriate.
The installation fails with an unexpected error.	A temporary service issue or tenant-specific problem occurred during deployment.	Retry the installation. If the issue persists, contact your implementation partner, LS Retail Support, or Microsoft Support with the error details.