To require a reason code when the staff presses the Refund button on the POS, you must do the following:
- Create a Refund infocode.
- Enter the possible reasons as selection codes for the infocode.
- Let input be required for the infocode.
- Choose Pop-up as the display option.
- Create a POS action triggered by Refund Sales.
- Assign the Refund infocode to the POS action.
When an infocode is assigned to the Refund Sales POS action, the input for this infocode is requested when the staff presses the Refund button (command REFUND). The staff can either:
- Select the appropriate reason - the system creates a POS trans. infocode entry with the reason selected and this information is posted with the transaction, explaining why refund was pressed.
- Press Cancel - this cancels the Refund action.