How to: Put Back Items in a Customer Order

There are two ways for Customer Order items to end up in a Put Back state:

• The user presses the Cancel Order button or the Cancel Line button in the collect process.

To start the Put Back process for an order

1. Press the Customer Orders button to display the order list.
2. Press the To Put Backfilter button in the bottom menu in the Customer Order List on the POS.
3. Select an item, and press the Put Back button on the right side to mark the item. Or scan the items to mark them to be processed.
4. You can also press Put All Items Back to mark all items in the list to be processed.
5. When you have selected all items to be put back to their place in the store, press the Confirm button.
6. The items are now fully processed.