When a staff member starts to process items from a Customer Order, the items are reserved or locked for the POS terminal so that other users cannot start processing the same items. If, for some reason, the staff member does not finalize the task and these lines remain reserved, you can use the Unlock Order action on the Customer Order page to manually change the order's status from Locked to Ready.
Note: This should only be done if an order has been opened by a staff member and not finished.
If the order status is changed manually to Ready, the order becomes accessible to other staff members who can then access the order and complete the process.
The Cancel Order action on the Customer Order page cancels the selected Customer Order, provided it can be canceled because of the Customer Order Processing Status Setup.
Reservation Entries are created when a Customer Order is created. These entries are subtracted from actual inventory when quantity information is displayed on the Internet or the mobile devices. These reservation entries are removed when the order is processed.