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Click and Collect is one of the processes that are available with Customer Orders.
The following is the core functionality of Click and Collect in LS Central:
The Customer Orders that are used in the Click and Collect process are created in LS Central, via Web Service, from the eCommerce website.
When customers have created an order, either on their computer (eCommerce) or smartphone (Mobile App), customers can choose to have the items shipped and pay instantly on the website, or they can choose to collect the products at a certain store and pay on-site. If the customer chooses to collect the order, a web-request has been created to calculate item availability in the store selected at this stage. This gives the customer an answer if the items that were ordered are in fact available at the store selected to collect.
If customers choose to collect the order, they will receive a message when the order has been picked. The message includes information about availability and the time frame for the customer collection. The message also contains a QR code for the order number. The QR code can then be scanned at the POS to enter the order details in the collect window.
When the Customer Order has been created in LS Central, it is accessible right away at the POS. The staff member responsible for collecting the order can access it by using the Customer Order button, which is the button with the option to open the list of customer orders.
The CUSTOMER_ORDER_LIST POS command opens a list of Customer Orders that have to do with Click and Collect.
With the order selected the user can then print out a Picking slip that holds information about the items in the order. When the order has been collected, the user prints out a Collect slip and attaches it to the bag or box that contains the order.
Customers can use either their QR code or member card to identify the order at the POS. A staff member will then scan the QR code or find the order via the member contact panel on the POS. When the order is processed, all items are moved into a transaction on the POS. Now it is possible to receive payment and complete the sale.
If a customer does not collect the Customer Order on time, it is put in the Put-Back list. This means that the items in the order need to be put back to their respective locations in the store. These orders are accessible on the POS or via a Retail message.
Click and Collect structure
