Q: Why don’t I see my products in the Role Center's Products section?
A: So you have set up your products but you don‘t see them appear in your product list. There could be several settings causing this affect:
- You haven‘t set the product status to In use on your products.
- Your products have a fixed location and your user settings have location filter that excludes that location or you have another default location selected.
- Your activity type filter in your Bookings user setup excludes the activity type set on your products.
- Make sure your product doesn‘t have the product type Component since those types of products can‘t be selected on their own, but always as part of package.
Q: Why do I only see days on the availability section and no time settings?
A: Most likely your product doesn‘t have an interval type assigned by default. If the Activity product has no interval type assigned, it’s assumed that the best availability view is per day. Otherwise, the interval type assigned defines the interval settings for the availability for that product.
Q: Why do I only see 0 availability even though I know I do have resources free?
A: When you set up your products, you can define what resources are required to perform the services. Make sure the resources that are assigned to the resource groups required have the capability to perform the services. Capabilities can be assigned generally on the resource group or specifically on each resource. A good way of testing what resources can handle your product, is to click the Capable Resources action on the Activity Products List or card. This will give you a list of the resources capable for the selected product.
Also make sure your resources are actually available for the selected period, and note that when you start the Role Center you could have a „work date“ set in the past. The Business Central Work Date feature lets you change the date which the Role Center assumes as the current date. A good way of checking resource availability is the Resource Status view, which is accessible from the Role Center and on various pages in the system.
Finally, make sure that your resources have availability settings for the correct location.
Q: I have a course product but the availability shows nothing, so I can‘t select the course date to assign participants
A: Note that course products must have a reservation created upfront, and the reservation must have the starting date and starting time of the first session assigned. The Reservation Type of this reservation must be able to handle the activity type of your course product. The interval type assigned on the course product must include the starting time of the first session, so make sure you have the interval type assigned and with the correct times for your first course session. This reservation must then be confirmed before any participants can be assigned to the course.
Also note that there is a setting on the activity type of the product which defines how far into future dates the availability is shown in the Role Center and on the POS.
Q: When I confirm an activity no resources are reserved for the appointment
A: Check your status settings to see if the selected status actually does have the setting to reserve resources. Also make sure your product actually requires resources.
Q: When I cancel an activity the resources are still being reserved
A: Check your status settings to see if the selected status does actually have the setting to release resources.
Q: The Matrix view doesn’t work, shows panel missing error
A: You must register POS commands, codeunits 10015804 and 10015821, as POS modules before using Matrix views.