There are five types of statuses in use in dining table management:
The Hospitality Status Setup contains all the states that can be identified for dining tables when you combine their dining table status, kitchen status, KOT status, transaction status, and reservation status. The dining table button menus contain the setup for the colors and info shown per state.
Dining table status
This status shows the overall status of the dining table. For specific transaction or dining table statuses, you can set how they change the overall dining table status. You can even let the dining table status change automatically after a certain time (this takes place when a POS is running). Available options:
- Free
- Seated
- Occupied
- To Be Cleaned
See also
On Opening the Sales POS and Closing With No Activity
The Status Cycle of the Dining Table
Setting Up Dining Table Alerts
Kitchen Status
This status shows the progress of the order within the kitchen or production area. The status is based on the status of the currently active KOT (Kitchen Order Ticket) for the order. If you are using Kitchen Printing or KDS you need to use Kitchen Status.
| Kitchen Status | Description | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not sent | Either the active KOT has not been sent to the KDS yet (the KDS is about to send it or it is not set up) or there are items in the order that have not been sent yet to the kitchen. Example: The waiter enters drinks, starters and the main courses to the order. The waiter sends the drinks and starters to the kitchen but not the main courses. Note: The process for a printer KOT (the drinks KOT in this case) is different depending on the POS terminal Printer KOT Status after Sent field.
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| KDS Error | An error has occurred when the order was fired. | ||||||||||||||
| Sent | The KOT has been sent from Hospitality POS to the KDS system | ||||||||||||||
| Started | The KDS system has started or finished at least one order line; that is - at least one line in the preparation stations has been started or bumped. | ||||||||||||||
| Finished | All preparation stations working the order have bumped the order’s lines. OR The printer KOT has been marked as Ready to be Served manually. |
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| Served | The expeditor station (pickup) has bumped the KOT or the KOT has been manually served or the printer KOT has been automatically marked as Served. There are no other KOTs that have not been served. | ||||||||||||||
| Posted | The order was posted and all KOTs have been served. | ||||||||||||||
| Voided | The order was voided (complete transaction) |
The Active KOT
At any given time, there is only one active KOT for each order. The kitchen status of the order is then the status of its active KOT. The active KOT is active up to the point when it has been served to the guest (status Served). When it reaches status Served, the system tries to find the next active KOT. If there is more than one, it selects the KOT that should be ready first, makes it the active KOT and the order kitchen status becomes the status of the new active KOT. If there was no other KOT, the active KOT does not change and the order kitchen status stays Served.
KOT Status
This status shows the progress of individual kitchen order tickets within the kitchen or production area. If you are using Kitchen status, KOT status is also in use. A process run by the KDS system monitors the activity in the KDS for each KOT and updates the KOT status accordingly.
| KOT Status | Description |
|---|---|
| Not sent | The KOT has not been sent from Hospitality POS to the KDS system. |
| KDS Error | An error has occurred when sending this KOT to the KDS. |
| Sent | The KOT has been sent from Hospitality POS to the KDS system |
| Started | The KDS system has started or finished at least one KOT line; that is - one line in the preparation stations has been started or bumped |
| Finished | All the preparation stations working the KOT have bumped the KOT’s lines OR The printer KOT has been marked as Ready to be Served manually |
| Served | The expeditor station (pickup) has bumped the KOT or it has been manually or automatically served (printer KOT). |
| Posted | This KOT and all the KOTs for the order have been served and the transaction paid for |
| Voided | The order was voided (complete transaction) |
Each time an order is fired to the kitchen, a KOT is created. Therefore, if you add items to an order after you have fired items to kitchen, another KOT is created.
Transaction Status
This status shows the status of the transaction. If you are managing dining tables, you need to use Transaction status. It is used together with the Dining table status to handle the flow for the dining table.
It stores information on the transaction even after it has been paid and gives you information whether the bill was printed before or after the order was served and the transaction paid before or after the order was served.
When a transaction is created, an entry is created in this table with the status Open. According to the service flow, the dining table status changes to Occupied when the Open transaction status becomes active.
- Open
- Bill Printed-Not Served
- Paid-Not Served
- Bill Printed-Served
- Paid-Served
- Voided
Reservation Status
This status shows the status of a reservation in the Allocation panel. You can let the program automatically change the Open status to Late or Open and Late to No-Show on timer (job Dining Reserv. Entries Automatic Status Update). Excluded from this change are walk-in entries and waiting list entries.
- Open
- Late
- Arrived
- Seated
- No-Show
- Canceled
See also
How to: Show that a Dining Table is Allocated