How to: Unlock Dining Tables (Emergency Use, Manager Only)

When, for some reason, the system has failed to unlock a table after a POS terminal has locked it, you can unlock the dining table.

To do What happens on POS
In Restaurants POS:
  • Click the dining table in question.
A pop-up window appears:

The header shows which POS terminal the table is locked by. The last section shows more information – the staff ID and time when the table was locked.

  • Verify that the dining table is not being edited by the POS terminal it is locked by.

 

In Restaurants POS:
  • Press Unlock Table on the Layout Function menu.

The button you pressed is now called Cancel Unlock Table. In the status bar message box, a message appears asking you to select the table you want to unlock.

You can press the Cancel Unlock Table button to exit the Unlock mode.

In Restaurants POS:
  • Select the dining table you want to unlock (the table must be locked by a POS terminal).

In the pop-up menu that appears, the UNLOCK table (Mgr. Key) command has appeared:

 

In Restaurants POS:
  • Select UNLOCK table.

In Restaurants POS:
  • Press Yes.
The status bar displays a message saying that the dining table has been unlocked. The dining table has now the correct status.

The Cancel Unlock Table button now says Unlock Table.