This article discusses how partners provide support.
Partners must always have one or more resources with Delegated Admin rights that can access the Admin Center.
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From the Admin center, partners can copy the Production environment to a sandbox environment with the customer data and recreate the error.
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Partners can also analyze the Telemetry which shows activities and general health of the customer tenants.
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In the application, partners go to the Help & Support page for troubleshooting actions, and there they can see the Last known error, which will find and show the most recent error message that was generated by the application code.
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One more option for partners to identify the error is to use the Sandbox URL and paste it to Visual Studio to debug.
If you are unable to resolve an issue, partners can escalate issues to Microsoft.
For more information refer to the following links:
Once it is determined that the customer's tenant is down, you can quickly create a support ticket in the Business Central Administration Center.
For more information see Report production outage in the Business Central Administration Center.
Lastly, if partners detect that the error is related to LS Central, they must report it to LS Retail through the LS Technical Support service desk.