In this article
What is Microsoft Partner Center?
Working with Customers in Partner Center
What is Microsoft Partner Center?
Microsoft Partner Center is Microsoft’s central portal for partners to manage their business relationship with Microsoft and their customers. It is used to:
- Manage partner account and users
- Work with customers (CSP, reseller relationships, GDAP)
- Manage subscriptions, billing, and incentives
- Open and track Microsoft support requests
- Access Microsoft AI Cloud Partner Program benefits
- Publish and manage Marketplace solutions
Microsoft overview documentation:
What is Partner Center? [learn.microsoft.com]
Complete documentation hub:
Partner Center documentation [learn.microsoft.com]
Accessing Partner Center
Partner Center is accessed at:
Partners must sign in using a work account (Microsoft Entra ID) associated with their organization.
Basic requirements:
- A verified Microsoft Partner Center account
- Azure Entra ID tenant
- Accepted Microsoft Partner Agreement (MPA)
Microsoft getting started guide:
Get started with Partner Center [learn.microsoft.com]
User Roles and Permissions
Access within Partner Center is controlled using role‑based access control (RBAC). Users must be:
- Created in Microsoft Entra ID
- Assigned appropriate Partner Center roles
Roles determine what users can see and do (customers, billing, support, incentives, etc.).
Examples of common roles:
- Global Admin
- Account Admin
- Admin Agent
- Sales Agent
- Helpdesk Agent
- Support Request Admin
Microsoft documentation:
Best practice: Assign at least two Global or Account Admins to avoid access issues if one user leaves the organization.
Working with Customers in Partner Center
Customer Management
From the Customers workspace, partners can:
- View and search customers
- Create orders and subscriptions
- Manage billing information
- Access customer service management
Microsoft guide:
Manage your customer list [learn.microsoft.com]
Reseller Relationships & GDAP
To transact or support customers, partners must establish:
- Reseller relationship
- Granular Delegated Admin Privileges (GDAP)
Both require customer approval.
Microsoft documentation:
- Connect with your customers [learn.microsoft.com]
- Granular delegated admin privileges (GDAP) [learn.microsoft.com]