In this article
Request a Reseller relationship
Global administrator
To work in the Microsoft Partner Center, you must first verify ownership of your domain and become a global administrator for your company.
Your employees will not yet have been assigned the roles necessary to begin working. To work in the Partner Center, everyone needs to have a role, which includes permissions, assigned to them.
Some of the permissions that come with the global admin role are:
- Access to all Microsoft online services with full privileges.
- Create support tickets for the Partner Center.
- View agreements, price lists, and offers.
- Billing.
- View, create and manage partner users.
- Purchase and manage cloud services.
One of your main functions as a CSP partner is to offer subscriptions to Microsoft products and LS Central SaaS to your customers.
In the Partner Center, you can:
- Manage your Microsoft account and your users.
- Manage all your subscriptions for each customer.
- Add subscriptions and add licenses to existing subscriptions.
- Access your customer's tenant.
Delegated administrator
When working with your LS Central SaaS customers, one of the first things you should do as a partner is to set up your employees in the Partner Center, and assign them the permissions to support your online customers and request a reseller relationship with the customer.
For this task, you must select the Assists your customers check box and select Admin Agent or Helpdesk Agent your employees:
- Admin Agent privileges are equivalent to global admin, except for managing multi-factor authentication through the Partner Center.
- Helpdesk Agent privileges are equivalent to a helpdesk admin.
Request a Reseller relationship
To be able to support customers, LS Retail must establish a reseller relationship with the customer and an active GDAP relationship.
There are two scenarios to consider: the customer has an existing tenant, or the customer does not have an existing tenant.
The customer has an existing tenant
Step 1 - Reseller relationship link
LS Retail sends a reseller relationship request to the customer. The Consulting Partner is added during this step. The link does not include any delegated administration permissions for Azure Active Directory and Office 365.
Once the reseller link is approved by the customer, LS Retail can view the customer tenant in CSP.
Step 2 - GDAP link
- Customer logs into their existing account and approves the GDAP link.
- LS Retail receives the confirmation, whitelists the tenant (where LS Central is not yet available in AppSource).
- Customer can start creating the LS Central environment.
GDAP - granular delegated admin privileges (licensehelp.azurewebsites.net)
The customer does not have an existing tenant
Step 1 - LS Retail creates a new tenant
If the customer does not have a tenant, but specifies a preferred domain name, LS Retail checks the availability in CSP. If available, LS Retail creates the new customer based on the confirmed domain name.
Step 2 - GDAP link
- LS Retail provides the admin credentials and the temporary password along with the GDAP link.
- Customer logs into their new tenant and approves the GDAP link.
- LS Retail receives the confirmation, whitelists the tenant (where LS Central is not yet available in AppSource).
- The customer can start creating the LS Central Environment.
GDAP - granular delegated admin privileges (licensehelp.azurewebsites.net)
Note:
- The person who accepts the request to establish a reseller relationship/GDAP must be a Global admin of your customer's tenant.
- When creating a GDAP relationship, the Relationship Name will be the Tenant name and by default, the relationship will be for 720 days, which then needs to be renewed every 720 days.
- This relationship is only between LS Retail and customers, not Partners/Indirect Resellers and customers.
- Customers can remove the GDAP relationship at any time, but without an active GDAP relationship, LS Retail will no longer be able to support or assist them with any SaaS related issues, nor can LS Retail open a service request at Microsoft on their behalf, until they reestablish the relationship.
See also
How to become an LS Retail Indirect Reseller