LS Central Technical Support

Before they register an issue with LS Retail, it is important that partners have done what they can to isolate the issue and make sure that it is originated within LS Central.

The partner must confirm that the issue is originated in an LS Central product and provide the following before submitting a LS Technical Support request. 

• Create a sandbox for troubleshooting.
• Get technical information on the Help and Support page.
• Analyze telemetry.
• Paste the sandbox URL in Visual Studio and debug.

Keep in mind that if LS Technical Support is to enter the customer's sandbox for testing and troubleshooting, the customer must provide LS Retail access to the sandbox environment.

This can be done by giving LS Retail Support Delegated Administration privileges in the customer's Business Central, we require the Dynamics 365 Business Central Administrator role. For more information see Delegated administrator access to Business Central Online.

If the customer is not ready to accept the GDAP request from LS Retail Support, the customer can create an external user access for LS Retail for a limited time where the role of the user is defined by the customer.