Customer Tenant and Administration
In this article
When you established a reseller relationship with a customer in Partner Center and specified which people from your organization will assist that customer's tenant as either Delegated Administrator or Helpdesk Administrator, these employees can:
- Manage implementation, support, and troubleshooting tasks for your customers.
- Login into the Business Central environments of the customer without a license.
The number of partner employees that can access customer environments is not restricted.
If the customer does not need delegated admin help continuously, the customer can restrict access for the partner employees into the customer's environment. You must, however inform the customer that removing your administrator permissions means you will no longer be able to:
- Open a service request to Microsoft on their behalf.
- You will not be able to open these types of service requests on the customer's behalf until you renegotiate your agreement with the customer.
Customer Administrator
Internal administrators are users who are assigned the Global admin role or the Dynamics 365 Admin role in the Microsoft 365 Admin center. These users are typically system administrators, IT professionals, or super users in the customer’s company.
Only Global admins can:
- Reset passwords for all users.
- Add and manage domains.
- Unblock another global admin.
Microsoft video: What is an admin?
Administration Center
Business Central Admin center provides a portal for administrators to do administrative tasks for a Business Central tenant.
Here, administrators can:
- View and work with production and sandbox environments for the tenant
- Set up upgrade notifications
- View telemetry for events on the tenant
These users are authorized to access the Business Central Administration center:
- Internal tenant administrators.
- Admin agent (applicable for Partners only).
- Helpdesk agent (applicable for Partners only).
See also
The Business Central Administration Center
How to become an LS Retail Indirect Reseller
Customers can manage a partner's delegated admin privileges