How to: Manage Walk-ins

In this article

To create a walk-in entry

To create a walk-in entry for a specific occupied dining table

Walk-in entry status

To reset the status of an ARRIVED entry

Walk-ins are managed in the Dining Allocation panel.

There are three ways of handling guests that show up without reservation:

Tip: When your restaurant is full, you can check the estimated waiting time by pressing the Statistics button and noting which table with appropriate capacity is next available.

To create a walk-in entry

  1. Press the Create Walk-in button (+).
  2. Enter the number of guests in the numeric input panel.
  3. Fill in the appropriate information in the panel that appears, for example name, phone number, email, and special requests. By default the following is already set:
    1. The Guest ID or Name - the system can be set up with a default name for walk-ins.
    2. The Reservation date and time is now.
    3. The status of the entry is set to ARRIVED.
  4. Press OK.
  5. See Settings for allocating dining tables for walk-ins for how the process continues.

Note: You can scan member cards or enter member card number in the process of creating a walk-in entry. The member information is automatically filled in.

To create a walk-in entry for a specific occupied dining table

  1. In timeline view, select the dining table's row and the interval that you want to reserve (the interval must be free). In graphical view, scroll to a future time when the occupied dining table is free and select the table.
  2. Select Register Walk-in for.
  3. Select the number of guests from the drop-down list (or enter the number in the numeric input panel).
  4. Confirm the question that appears.
  5. Fill in the appropriate information in the panel that appears as above.
  6. Press OK.
  7. See Settings for allocating dining tables for walk-ins for how the process continues.

The new entry appears at the bottom of the reservation list. The occupied table is now both occupied and reserved.

Walk-in entry status

Walk-in entries have a status:

  • Open
  • Late
  • Arrived
  • Seated
  • No-Show
  • Canceled

When you create a walk-in entry, it has the Arrived status.

You change the status manually by pressing the Status field in the entry row in the reservation list. The drop-down list shows actions that can be applied to change the status.

The reservation list shows only those entries that are Open, Late, or Arrived. Once the status is changed to the other three options, the entry disappears from the list.

Note: The service flow can be set up to automatically set Open reservations and walk-in entries to Late after a certain time period has passed from the reservation time. It can also be set up to automatically change a Late entry to No-Show after a certain time period.

To reset the status of an ARRIVED entry

  1. Select the desired entry row and the Status column.
  2. Select Reset Status. The Status field is now blank (that is, Open), indicating that the guests are not present.