- Click the
icon, enter Retail Receiving List, and select the relevant link. - Click the New action to create a new Receiving document, or open an existing one. The Retail Receiving page opens.
- In the Receiving field, select the Sales Return Order document type.
- In the Reference No. field, enter the Sales Return Order number or use the Look up. The Look up lists all Sales Return Orders for the user's Store that are Released.
- Enter the Counted Date.
- You can enter items in three different ways:
- Click the Confirm action, and then enter Return Quantity to Receive on each line.
- Scan item barcodes, or enter Item numbers and Return Quantity to Receive.
- Send receiving information from a Mobile Inventory app.
- When you have entered all Items and Quantities, click the Confirm action. If Quantities are equal to the Sales Return Order Return Quantities, the Status field is updated to OK . If not, Status is set to Error. You can then verify lines manually before posting.
When the Quantity of an Item is less than on the Order, the line gets Status Not Enough. In that case you are partly receiving the order. When the line is posted, the returned receiving Quantity is entered but the Sales Return Order Quantity is not changed, unless you select the Closed posting option.
When Quantity entered of an Item is more than stored on the order, the line gets Status Too many, and the Posting Action field is set to Adjust Order. This increases the returned Quantity for the Item on the Sales Return Order.
- Click the Post action to apply the received quantities and Post the Sales Return Order. When the Sales Return Order is partly received, only Return Receipt is posted. If you selected the Closed posting option, the Quantities are changed, if needed, and both Return Receipt and a Credit Memo is posted.
Note: The Credit Memo is only posted, if the Receiving Postingin the Inventory Management Setup page is set to Full Posting.