How to: Set Up Customer Order Notification Messages

When an order is picked and ready for collection, you can have the system send customers a message that they can now collect the order. This is done on the Customer Order Setup page where different setup options for customer orders are available.

To set up customer orders with a notification message to be sent when the order is ready for collection

1. Click the icon, enter Customer Order Setup, and select the relevant link.
2. On the Click and Collect FastTab, select the Send Email Messages check box.
3. If the order originates from Commerce and you want to message the customer through the Commerce channel, select the Send Omni Messages check box on the Omni FastTab.
4. Click the icon, enter Customer Order Line - Processing Status Setup, and select the relevant link.
5. Select which status updates should send an email or which ones should send an Commerce message.
6. Select Postpone, if you want to delay the message if a line in the customer order has this status.
7. Fill in the desired message and message subject for each email status update in the text boxes at the bottom of the page. If the email uses HTML, then remember to select HTML Formatted for that particular status.

Note: For the notification message to be sent in an email, an Email Account must be configured.