Customer Order (CO) is a new type of ordering in LS Central. The orders are created through a web-request from the POS or from eCommerce, and appear in BackOffice and on the POS. Items in orders can then be picked, collected, or put back. The cashier can open a list of orders on the POS that have items in one of these statuses: To Pick, To Receive, To Collect, or To Put Back.
Lines in a single Customer Order can have different statuses at any time. Each item line can be processed individually, depending on item availability. This will leave lines in the order with different statuses during the processing of the whole Customer Order. The Customer Order is only finalized and posted when all items in the order have been processed, either by delivering the items through collect or shipment or by canceling individual items or even the whole order.
The table lists available statuses:
| Status | Description |
|---|---|
| To Pick: | A list of Customer Orders that have not been processed. You can select Customer Order from the list for picking by pressing the Pick button on the POS. You can directly enter a number of picked, shortage, or canceled items by pressing the corresponding cell in the picking panel when CCO is active. A picking window opens with the details of that order. You can pick items by scanning their barcodes or by selecting the lines. You can also print a picking list. Finally, you confirm the picking and the status of the order changes to To Collect. A message is sent to the customer through the Commerce Server. The message includes information about the picked items and out-of-stock items, when relevant. |
| To Collect: | A list of Customer Orders including items that have been picked and are ready for collection. If you select a Customer Order and press the Collect button, the details of that Customer Order, picked items, are displayed. You can go ahead with the collect process when the relevant items have been selected, or you can Cancel items in the Customer Order. You can directly enter a number of collected or canceled items by pressing the corresponding cell in the collection panel when CCO is active. When finalizing the process by pressing the Confirm button, the order is collected, and a POS Transaction is created. When the transaction is posted, the status of the collected order lines is changed to Collected, and if all items in the order have been processed the order is posted. |
| To Put Back: | A list of items in Posted Customer Orders that have been picked but not collected. When processing the Customer Order, some items may have been picked and then canceled. Therefore, these items need to be put back to their location in the store. When you have selected the items to put back from the list and you have pressed the Confirm button, the Posted Customer Order is updated. |
See also
Definitions, acronyms, and abbreviations