Quick Service Orders and the KDS

In this article

Order sent to KDS on paying

Order items sent to KDS when added

The Hospitality POS and the KDS system are two systems that work together. Orders are sent from the Hospitality POS to the KDS system and then orders' statuses are sent from KDS to the Hospitality POS.

For quick service, you can let the system send items to the KDS system in two ways:

The order process involves:

  • Creating an order in Hospitality POS.
  • Adding items to the POS.
  • The system sending the order to KDS, either on paying or after adding each item.
  • Paying for the order.
  • Working on the order.
  • The system updating the order’s status in the Hospitality POS.
  • Viewing the order's status in Hospitality POS or on the customer display.
  • Serving the order to the customer when ready.

Order sent to KDS on paying

Hospitality POS   KDS
  • The staff creates a new order.
  • The staff adds one or more items to the order.

 

  • The staff presses Total (or appropriate tender type).
  • The system sends items that are configured for KDS to KDS.

 

 

 
  • One order is one KOT.
  • Items are displayed on kitchen displays according to the setup.
  • Items are ordered by production time.
  • Production time may be a factor when items are displayed on the preparation stations.
  • KOTs and item lines are displayed with various signs to show their progress.
  • The customer pays for the order.
  • The system sends KDS the updated payment status of the order.

  • Payment status of the order changes to Paid on the KDS stations.
  • Statuses for order lines and orders are updated.
  • The staff can view the status of the KOT and progress.
  • Customer Display shows the order when it is completed.

  • Item lines are bumped on preparation stations.
  • The KOT bumped on expeditor stations.
  • The staff serves the completed order to the customer.
    

Order items sent to KDS when added

Hospitality POS   KDS
  • The staff creates a new order.
  • The staff adds items to the order.
  • The system sends each item if configured for KDS to KDS after it is added.

 

  • The staff presses Total (or appropriate tender type).

  • Items are added to the same KOT. 
  • Items are displayed on kitchen displays according to the setup in chronological order.
  • KOTs and item lines are displayed with various signs to show their progress.
  • The customer pays for the order.
  • The system sends KDS the updated payment status of the order.

  • Payment status of the order changes to Paid on the KDS stations.
  • Statuses for order lines and orders are updated.
  • The staff can view the KOT status and progress.
  • Customer Display shows the order when it is completed.

  • Item lines are bumped on preparation stations.
  • KOTs are bumped on expeditor stations.
  • The staff serves the completed order to the customer.