How to: Check Customer Cards

Before starting a new Assistive Equipment Order:

  1. Navigate to Customer Service.
  2. Enter the customers NIN.
  3. Go to Actions and click Customer, then select Customers Assistive Equipment Cards.

During Assistive Equipment Order registration:

  1. Navigate to Customer Service.
  2. Enter the customers NIN.
  3. Select New Assistive Equipment Order.
  4. Go to Actions and click Related, then select Customers Assistive Equipment Cards.

Customer Assistive Equipment Cards fields:

Field Description
Customer NIN

Customers NIN.
ISO Code The ISO Code represents the main classification of the assistive equipment.
ISO Name

Each ISO Code corresponds to a standardized equipment category defined by Iceland Health Insurance, such as mobility aids, medical devices, or treatment‑specific equipment.
Fourth Step The 4th Step Code further specifies the entitlement level, quantity, or reimbursement rule within an ISO category.
Fourth Step Name

Descripiton of the 4th step as received from IHI.