Troubleshooting

This section provides guidance for diagnosing and resolving common issues when using LS Central - Shopee.

Debugging Communication with Shopee

It is possible to debug the communication that goes between Shopee and LS Central.

To Review the Communication Logs

1. Open Web Service Setup.
2. In the Logs FastTab, check Client Log On and set Server Log Level to All.
3. When LS Central sends a request to Shopee, it is logged in the Web Request Log. To open it, click Related - Web Service on the Web Service Setup page.

Note: Communications to Shopee have a Request ID that starts with SPEE-xxxx.

Tax-Inclusive Price Sync to Shopee

Issue

Price synchronization to Shopee fails for tax-inclusive prices.

Cause

The store distribution configuration does not match the selected store.

For instance, when syncing prices to store S0007, which is configured as an electronic store, products assigned to a different distribution such as FASHION must also include ELECTRONIC in the store distribution setup. This ensures that the product is valid for the selected store.

Resolution

1. Update the store distribution setup so that the product is also included in the distribution of the selected store.

   

2. Run COMMERCE_UPDATE to recalculate and update the prices.
3. The corrected prices are then synced successfully to Shopee.