Setting Up Service Flows

You may need just one service flow in your business or you may need to set up specific service flows for each hospitality type.

For a flow that is not for a dining table service, the setup is very simple.

For a dining table service flow, you have more choices in how the flow can be set up.

To create a service flow

Click the icon, enter Hospitality Service Flows, and select the relevant link.
Create a new flow with an ID and description.
Fill in the fields on the General tab as necessary. The system makes active statuses visible and updates the relevant fields for the service flow lines and dining table pop-up menus according to your selection. The help for each field contains important information to help you set up the service flow:

A service flow used by a dining area with Multiple Seatings on a Dining Table needs the following:

Table Becomes Occupied set to When Guests Are Seated or On Ordering or Seating. Multiple seatings needs the Seated status, which On Ordering does not use.
Upcoming Res. Pop-up Menu ID, in the Pop-up Menus for Dining Tables group. It is used for multiple seatings only.
The three menus in the Allocation Reservation group, for the reservation blocks of the Allocation Table Popup panel. They are used for multiple seatings only.
The other pop-up menus are set as for any service flow, but the commands in them act on the seating group selected in a panel, not on the whole table.