There are seven types of statuses in use in dining table management:
In the Dining Table Overview panel, the Hospitality Status Setup contains all the states that can be identified for dining tables when you combine their dining table status, kitchen status, KOT status, transaction status, and reservation status. The dining area's dining table button menu contains the setup for the colors and info shown per state. The info depends on whether the dining table buttons are in a grid or graphical. A menu line with the HOSPSTATUS command acts as the GUI template (skin, font, and glyphs) for one state.
In the Dining Allocation panel, the dining area's Graphical Tbl. Status Menu, Timeline Tbl. Status Menu and List View Status Menu contain the setup for the colors and info showns per allocation state. A menu line with the ALLOC_STATUS command acts as the GUI template for one allocation status. The reservation entries take their colors and info from the Reserv. Entry Status Menu. A menu line with the RESERV_STATUS command acts as the GUI template for one reservation status.
In the Reservation Desk panel, the dining area's Availability Status Menu contains the setup for the colors and info shown per availability status. A menu line with the AVAILABILITY_STATUS command command acts as the GUI template for one availability status.
Dining table status
This status shows the overall status of the dining table. For specific transaction or dining table statuses, you can set how they change the overall dining table status. You can even let the dining table status change automatically after a certain time (this takes place when a POS is running). Available options:
- Free
- Seated
- Occupied
- To Be Cleaned
Table states on a multiple-seatings dining area
On a dining area that uses Multiple Seatings on a Dining Table, a seated dining table stays Seated and never becomes Occupied, because orders belong to the seating groups, not to the table. How much of the table is taken is shown with two more statuses:
- Partially Seated: groups are seated at the table, and their guests together are fewer than the seats of the table.
- Fully Seated: the guests of the seated groups reach the seats of the table.
A table with no seated groups is Free. The look of the dining table button for each status is set in the Dining Table Button Menu of the dining area. See Hospitality Status Setup. What opens when you press the table is set on the service flow. A free table opens its Free Pop-up Menu ID, and a table with seated groups opens the Overview Table Popup panel. See The Multi-Seatings POS Panels. For the statuses in the Dining Allocation panel, see On a multiple-seatings dining area.
See also
On Opening the Sales POS and Closing With No Activity
The Status Cycle of the Dining Table
Setting Up Dining Table Alerts
Kitchen Status
This status shows the progress of the order within the kitchen or production area. The status is based on the status of the currently active KOT (Kitchen Order Ticket) for the order. If you are using Kitchen Printing or KDS you need to use Kitchen Status.
| Kitchen Status | Description | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not sent | Either the active KOT has not been sent to the KDS yet (the KDS is about to send it or it is not set up) or there are items in the order that have not been sent yet to the kitchen. Example: The waiter enters drinks, starters and the main courses to the order. The waiter sends the drinks and starters to the kitchen but not the main courses. Note: The process for a printer KOT (the drinks KOT in this case) is different depending on the POS terminal Printer KOT Status after Sent field.
|
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| KDS Error | An error has occurred when the order was fired. | ||||||||||||||
| Sent | The KOT has been sent from Hospitality POS to the KDS system | ||||||||||||||
| Started | The KDS system has started or finished at least one order line; that is - at least one line in the preparation stations has been started or bumped. | ||||||||||||||
| Finished | All preparation stations working the order have bumped the order’s lines. OR The printer KOT has been marked as Ready to be Served manually. |
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| Served | The expeditor station (pickup) has bumped the KOT or the KOT has been manually served or the printer KOT has been automatically marked as Served. There are no other KOTs that have not been served. | ||||||||||||||
| Posted | The order was posted and all KOTs have been served. | ||||||||||||||
| Voided | The order was voided (complete transaction) |
The Active KOT
At any given time, there is only one active KOT for each order. The kitchen status of the order is then the status of its active KOT. The active KOT is active up to the point when it has been served to the guest (status Served). When it reaches status Served, the system tries to find the next active KOT. If there is more than one, it selects the KOT that should be ready first, makes it the active KOT and the order kitchen status becomes the status of the new active KOT. If there was no other KOT, the active KOT does not change and the order kitchen status stays Served.
KOT Status
This status shows the progress of individual kitchen order tickets within the kitchen or production area. If you are using Kitchen status, KOT status is also in use. A process run by the KDS system monitors the activity in the KDS for each KOT and updates the KOT status accordingly.
| KOT Status | Description |
|---|---|
| Not sent | The KOT has not been sent from Hospitality POS to the KDS system. |
| KDS Error | An error has occurred when sending this KOT to the KDS. |
| Sent | The KOT has been sent from Hospitality POS to the KDS system |
| Started | The KDS system has started or finished at least one KOT line; that is - one line in the preparation stations has been started or bumped |
| Finished | All the preparation stations working the KOT have bumped the KOT’s lines OR The printer KOT has been marked as Ready to be Served manually |
| Served | The expeditor station (pickup) has bumped the KOT or it has been manually or automatically served (printer KOT). |
| Posted | This KOT and all the KOTs for the order have been served and the transaction paid for |
| Voided | The order was voided (complete transaction) |
Each time an order is fired to the kitchen, a KOT is created. Therefore, if you add items to an order after you have fired items to kitchen, another KOT is created.
Transaction Status
This status shows the status of the transaction. If you are managing dining tables, you need to use Transaction status. It is used together with the Dining table status to handle the flow for the dining table.
It stores information on the transaction even after it has been paid and gives you information whether the bill was printed before or after the order was served and the transaction paid before or after the order was served.
When a transaction is created, an entry is created in this table with the status Open. According to the service flow, the dining table status changes to Occupied when the Open transaction status becomes active.
- Open
- Bill Printed-Not Served
- Paid-Not Served
- Bill Printed-Served
- Paid-Served
- Voided
Reservation Status
This status shows the status of a reservation in the Allocation panel. You can let the program automatically change the Open status to Late or Open and Late to No-Show on timer (job Dining Reserv. Entries Automatic Status Update). Excluded from this change are walk-in entries and waiting list entries.
- Open
- Late
- Arrived
- Seated
- No-Show
- Canceled
Allocation Status
This status shows the state of a dining table in the interval you view in the Dining Allocation panel. See Allocation Statuses.
Availability Status
This status shows the availability status of a time interval in the Reservation Desk panel.
See also
How to: Show that a Dining Table is Allocated